Knowledge management in the age of AI

๐—ฉ๐—ฒ๐—ฟ๐—น๐—ฎ๐˜€๐˜€๐—ฒ๐—ป ๐—ฆ๐—ถ๐—ฒ ๐˜€๐—ถ๐—ฐ๐—ต ๐—ฑ๐—ฎ๐—ฟ๐—ฎ๐˜‚๐—ณ, ๐—ฑ๐—ฎ๐˜€๐˜€ ๐—ฑ๐—ถ๐—ฒ ๐—ž๐—œ ๐˜€๐—ฐ๐—ต๐—ผ๐—ป ๐—ฎ๐—น๐—น๐—ฒ๐˜€ ๐—ฟ๐—ฒ๐—ด๐—ฒ๐—น๐—ป ๐˜„๐—ถ๐—ฟ๐—ฑ? ๐—œ๐—ต๐—ฟ “๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผฬˆ๐—ป๐—น๐—ถ๐—ฐ๐—ต๐—ฒ๐—ฟ ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฒ๐—ป๐˜”? ๐—ข๐—ฑ๐—ฒ๐—ฟ ๐—œ๐—ต๐—ฟ๐—ฒ ๐—จ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฒ๐—ต๐—บ๐—ฒ๐—ป๐˜€-๐—ž๐—œ?

Of course, the idea is charming. Everything I know or need to think about, want to remember or could forget – in future there will be an AI that doesn’t forget anything, takes care of things and assists me.

I would like to get rid of zอŸwอŸeอŸiอŸ อŸAอŸsอŸpอŸeอŸkอŸtอŸeอŸ:

1) Have you ever had a “๐—ฒ๐—ฐ๐—ต๐˜๐—ฒ” ๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผฬˆ๐—ป๐—น๐—ถ๐—ฐ๐—ต๐—ฒ ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฒ๐—ป๐˜๐—ถ๐—ป / ๐—ฒ๐—ถ๐—ป๐—ฒ๐—ป “๐—ฒ๐—ฐ๐—ต๐˜๐—ฒ๐—ป” ๐—ฝ๐—ฒ๐—ฟ๐˜€๐—ผฬˆ๐—ป๐—น๐—ถ๐—ฐ๐—ต๐—ฒ๐—ป ๐—”๐˜€๐˜€๐—ถ๐˜€๐˜๐—ฒ๐—ป๐˜๐—ฒ๐—ป? It sometimes takes years to build up 100% trust, to have the procedures, preferences and experience to really remind you of everything, to arrange everything and not to forget anything. This is often not the assistant’s fault, but your own. In other words, you also have to teach your AI assistant this first. “๐—–๐—น๐—ถ๐—ฐ๐—ธ & ๐—ฅ๐˜‚๐—ป” ๐˜„๐—ถ๐—ฟ๐—ฑ ๐—ป๐—ถ๐—ฐ๐—ต๐˜ ๐—ณ๐˜‚๐—ป๐—ธ๐˜๐—ถ๐—ผ๐—ป๐—ถ๐—ฒ๐—ฟ๐—ฒ๐—ป.

2) ๐—ฉ๐—ฒ๐—ฟ๐˜๐—ฟ๐—ฎ๐˜‚๐—ฒ๐—ป ๐—ถ๐—ป ๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ถ๐—ธ has been instilled in us by the fascinatingly calculable engineering and computer science of the last 100 years. This is why many people tend to “believe” an AI first. However, ๐—ž๐—œ ๐—ธ๐—ฒ๐—ถ๐—ป๐—ฒ (!) ๐—ฑ๐—ฒ๐˜๐—ฒ๐—ฟ๐—บ๐—ถ๐—ป๐—ถ๐˜€๐˜๐—ถ๐˜€๐—ฐ๐—ต๐—ฒ ๐˜‚๐—ป๐—ฑ ๐—ป๐—ฎ๐—ฐ๐—ต๐˜ƒ๐—ผ๐—น๐—น๐˜‡๐—ถ๐—ฒ๐—ต๐—ฏ๐—ฎ๐—ฟ๐—ฒ ๐—ง๐—ฒ๐—ฐ๐—ต๐—ป๐—ผ๐—น๐—ผ๐—ด๐—ถ๐—ฒ is more. Nothing that could be reproducibly explained by mathematical algorithms. AI has no “feeling” for errors and can “invent” a solution in case of doubt instead of saying, I did something wrong or I don’t know. You could also call this “lying” in the boss/assistant relationship.

๐—จฬˆ๐—ฏ๐—ฒ๐—ฟ๐˜€๐—ฒ๐˜๐˜‡๐˜ ๐—ถ๐—ป ๐—ฑ๐—ฒ๐—ป ๐—จ๐—ป๐˜๐—ฒ๐—ฟ๐—ป๐—ฒ๐—ต๐—บ๐—ฒ๐—ป๐˜€๐—ธ๐—ผ๐—ป๐˜๐—ฒ๐˜…๐˜ ๐˜€๐—ถ๐—ป๐—ฑ ๐—ฏ๐—ฒ๐—ถ๐—ฑ๐—ฒ ๐—”๐˜€๐—ฝ๐—ฒ๐—ธ๐˜๐—ฒ ๐—ฑ๐˜‚๐—ฟ๐—ฐ๐—ต๐—ฎ๐˜‚๐˜€ ๐—ฝ๐—ฟ๐—ผ๐—ฏ๐—น๐—ฒ๐—บ๐—ฎ๐˜๐—ถ๐˜€๐—ฐ๐—ต.

Only the sensible, guided, planned and accompanied use of AI can lead to genuine assistance functions. AI assistants that are left alone with this task will not be able to meet expectations.

And this is precisely the great challenge of knowledge management in the age of AI!

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